FAQs

Why am I being charged for a subscription?

At checkout, customers have the option to opt into a membership with a trial period in order to unlock special discounts and/or complimentary items (a small handling fee may apply).

As an Any Shop Club member, you receive access to exclusive perks, including:

  • 40% off all store merchandise
  • $35 in monthly store credit
  • Free USA shipping

Note: Any charges will show as "SP AnyShopClub.com" (previously "SP The Broad Store" or "SP TheBroadStore.com") on your debit or credit card statement.

How do I cancel my membership or subscription?

You can cancel at any time by following these instructions:

  1. Login in to your account here.
  2. Enter the email address used for your order, then you'll receive a login code in your email.
  3. Type in the login code.
  4. Once logged into your account, click on "Subscriptions".
  5. Click "Edit" under the subscription.
  6. Scroll to the bottom and click "Cancel subscription".
  7. Click on the "Cancel subscription" button.

You will receive an email confirmation of the cancellation.

Is a subscription required to purchase items from your website?

No. A membership is completely optional.

You may place an order either as a member (to receive added benefits) or as a non-member. If you prefer not to join, simply select the regular price when adding items to your cart and no subscription will be applied.

Where do you ship from?

All orders are shipped from within the United States

How long does shipping take?

Standard shipping typically takes 5–10 business days after your order leaves our warehouse. Delivery times may vary depending on the carrier and external factors such as weather or logistical delays. Once your order ships, you’ll receive an email confirmation with tracking details.

I never received my order. What should I do?

If your order hasn’t arrived, please contact us at support@unityforwardcrew - and our support team will be happy to assist.

How do I check my store credit balance?

You can view your available store credit by logging into your account here. Your current balance will appear at the bottom of your membership dashboard.

How do I redeem my store credit?

  1. Log into your account here.
  2. Add the items you’d like to purchase to your cart.
  3. During checkout, apply any available store credit to your order.

How do I unsubscribe from your emails?

You may unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email we send. If you need additional help, contact us at support@unityforwardcrew